What is the returns, exchange and refunds policy?

You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.

Please note that you are responsible for the cost and risk of loss or damage when returning the goods, so please take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition. This means that all items must be unused, with all labels and in the original packaging. 

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

How do I return by post?

Please return all items to 26 London Road, Sevenoaks, TN13 1AP.

Items returned by post can take up to 10 working days to reach us once you have posted the parcel.

We do not cover the cost of the postage to send us items, nor do we issue a refund for any postage you’ve paid for.

We cannot accept any liability if your item(s) get lost in the post when sending them back to us.

Refunds & exchanges in the shop

If you would like to return your online purchase via the shop, you may return it to us directly and we can arrange a refund for you via PayPal (excluding the delivery cost). You can expect your refund within 1-3 days. Please note that online items cannot be refunded through the till, as this must be processed through PayPal.

What if I want to cancel my order?

If you have placed an order with us, then change your mind please contact us as soon as possible. We may be able to cancel it if it has not been dispatched yet.